Sometimes a recurring payment fails to complete and depending on the reason Poppyz tries to make it easier for the client to continue paying.
This is the Payment Process with a Chargeback:
- We have to understand that Mollie (our payment gateway) marks the payment as “Paid” even before a fund has been transferred. This is to avoid the delay of having to verify the amount and the time it takes to transfer the funds.
- A Chargeback happens when Mollie gets notified by the bank that the amount requested cannot be fulfilled because of insufficient funds, if the client manually requested it, or for other reasons. This in turn results in the payment being cancelled.
- Poppyz gets notified of this and sends the client an email regarding the failed payment and rollbacks the payments record.
- Poppyz will automatically create a credit invoice based on the failed payment.
- If the reason is due to insufficient funds, Poppyz will email the user to inform them that they will need to process that specific payment manually by going to their account and clicking on the Pay button. Once paid the succeeding payments will still be processed automatically via SEPA Direct Debit. Failing to pay on time will cause the subscription to be cancelled and the customer will be asked to pay for the succeeding payments manually to gain back access.
- For any other reason other than insufficient funds, the automatic payment will be stopped completely. If this happens Poppyz converts the payment to manual and his Mollie subscription gets cancelled automatically. This means that customers will have the ability to pay it manually via their Account page only and there will be no more SEPA Direct Debit charge. All succeeding payments will have to be paid this way.
