Sometimes a recurring payment fails to complete and depending on the reason Poppyz tries to make it easier for the client to continue paying.

If the reason for the failed payment is insufficient funds, Poppyz will email the user to inform them that they will need to process that specific payment manually by going to their account and clicking on the Pay button. The succeeding payments will still be processed automatically via SEPA Direct Debit.

For any other reason the whole recurring payment subscription will be stopped, and all succeeding payments will be paid manually by the user by going to their account page.

Chargeback and refunds should be initiated from the customer’s account or from the admin’s Mollie account. This will ensure that Poppyz will handle the rest of the process including creation of credit invoices.