{"id":23572,"date":"2018-08-29T05:45:49","date_gmt":"2018-08-29T05:45:49","guid":{"rendered":"https:\/\/poppyz.nl\/confirming-refunds\/"},"modified":"2018-08-29T05:45:49","modified_gmt":"2018-08-29T05:45:49","slug":"confirming-refunds","status":"publish","type":"page","link":"https:\/\/poppyz.nl\/en\/confirming-refunds\/","title":{"rendered":"Confirming Refunds"},"content":{"rendered":"<p>When a client performs a refund on his payment, Mollie sends you an email notifying about the refund. Poppyz however cannot detect this transaction so you will have to manually confirm the refund to rollback the payment that has been made. To do this, go to WP Admin: <em>Courses -&gt; Students\u00a0<\/em>and click on the Confirm Refund button.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-6965\" src=\"https:\/\/poppyz.nl\/wp-content\/uploads\/2018\/08\/confirm_refund.png\" alt=\"\" width=\"864\" height=\"492\" srcset=\"https:\/\/poppyz.nl\/wp-content\/uploads\/2018\/08\/confirm_refund.png 864w, https:\/\/poppyz.nl\/wp-content\/uploads\/2018\/08\/confirm_refund-300x171.png 300w, https:\/\/poppyz.nl\/wp-content\/uploads\/2018\/08\/confirm_refund-768x437.png 768w, https:\/\/poppyz.nl\/wp-content\/uploads\/2018\/08\/confirm_refund-100x57.png 100w, https:\/\/poppyz.nl\/wp-content\/uploads\/2018\/08\/confirm_refund-150x85.png 150w, https:\/\/poppyz.nl\/wp-content\/uploads\/2018\/08\/confirm_refund-200x114.png 200w, https:\/\/poppyz.nl\/wp-content\/uploads\/2018\/08\/confirm_refund-450x256.png 450w, https:\/\/poppyz.nl\/wp-content\/uploads\/2018\/08\/confirm_refund-600x342.png 600w\" sizes=\"(max-width: 864px) 100vw, 864px\" \/><\/p>\n<p>You will also need to update the invoice to unpaid. To know which invoice it is, login to your Mollie account and look for the refunded payment&#8217;s description. This is where you&#8217;ll see the Invoice ID:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-7166\" src=\"https:\/\/poppyz.nl\/wp-content\/uploads\/2018\/09\/refund_invoice.png\" alt=\"\" width=\"1045\" height=\"163\" srcset=\"https:\/\/poppyz.nl\/wp-content\/uploads\/2018\/09\/refund_invoice.png 1045w, https:\/\/poppyz.nl\/wp-content\/uploads\/2018\/09\/refund_invoice-300x47.png 300w, https:\/\/poppyz.nl\/wp-content\/uploads\/2018\/09\/refund_invoice-768x120.png 768w, https:\/\/poppyz.nl\/wp-content\/uploads\/2018\/09\/refund_invoice-1024x160.png 1024w, https:\/\/poppyz.nl\/wp-content\/uploads\/2018\/09\/refund_invoice-100x16.png 100w, https:\/\/poppyz.nl\/wp-content\/uploads\/2018\/09\/refund_invoice-150x23.png 150w, https:\/\/poppyz.nl\/wp-content\/uploads\/2018\/09\/refund_invoice-200x31.png 200w, https:\/\/poppyz.nl\/wp-content\/uploads\/2018\/09\/refund_invoice-450x70.png 450w, https:\/\/poppyz.nl\/wp-content\/uploads\/2018\/09\/refund_invoice-600x94.png 600w, https:\/\/poppyz.nl\/wp-content\/uploads\/2018\/09\/refund_invoice-900x140.png 900w\" sizes=\"(max-width: 1045px) 100vw, 1045px\" \/><\/p>\n<p>In the Invoices page you can then look for this ID and mark it as unpaid:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-7167\" src=\"https:\/\/poppyz.nl\/wp-content\/uploads\/2018\/09\/refund_invoice_2.png\" alt=\"\" width=\"820\" height=\"428\" srcset=\"https:\/\/poppyz.nl\/wp-content\/uploads\/2018\/09\/refund_invoice_2.png 820w, https:\/\/poppyz.nl\/wp-content\/uploads\/2018\/09\/refund_invoice_2-300x157.png 300w, https:\/\/poppyz.nl\/wp-content\/uploads\/2018\/09\/refund_invoice_2-768x401.png 768w, https:\/\/poppyz.nl\/wp-content\/uploads\/2018\/09\/refund_invoice_2-100x52.png 100w, https:\/\/poppyz.nl\/wp-content\/uploads\/2018\/09\/refund_invoice_2-150x78.png 150w, https:\/\/poppyz.nl\/wp-content\/uploads\/2018\/09\/refund_invoice_2-200x104.png 200w, https:\/\/poppyz.nl\/wp-content\/uploads\/2018\/09\/refund_invoice_2-450x235.png 450w, https:\/\/poppyz.nl\/wp-content\/uploads\/2018\/09\/refund_invoice_2-600x313.png 600w\" sizes=\"(max-width: 820px) 100vw, 820px\" \/><\/p>\n<p>Keep it mind that doing this process again will keep on reverting the previous payments so make sure to only do it on the right subscription. If you do it by mistake you can click on <strong>Subscribe<\/strong> but this makes the subscription fully paid &#8211; so you&#8217;ll have to click on the Confirm Refund button again until it&#8217;s on the right payment.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When a client performs a refund on his payment, Mollie sends you an email notifying about the refund. Poppyz however cannot detect this transaction so you will have to manually confirm the refund to rollback the payment that has been made. To do this, go to WP Admin: Courses -&gt; Students\u00a0and click on the Confirm [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":43,"comment_status":"closed","ping_status":"closed","template":"sidebar-content-page.php","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-23572","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Confirming Refunds - Poppyz<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/poppyz.nl\/en\/confirming-refunds\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Confirming Refunds - Poppyz\" \/>\n<meta property=\"og:description\" content=\"When a client performs a refund on his payment, Mollie sends you an email notifying about the refund. 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